Clients Rights & Responsibilities

Clients are entitled to:

Be treated with dignity, respect and courtesy by all staff, students and volunteers of the organisation.
Receive safe, competent, high quality health care and be involved in your treatment planning and decision making.
Ask questions about what you are consenting to and the information you are providing.
Have your cultural, religious, and social needs, values and beliefs considered with dignity and respect.
Confidentiality of your health and personal details, unless consent is provided to share information or there are safety concerns about you or someone else.
Provide or withhold consent for treatment.
Be informed of cost of services provided by the organisation and/or for referral services.
Provide feedback on services provided and make a comment or complaint without experiencing any adverse consequences.
Make a complaint if you feel your rights have been denied or you have received sub-standard care.
Be informed of religious or other affiliation that the organisation has and how or if this plays any role in the service provided to you.
Withdraw from the service at any time.

Treat staff, students, volunteers and other clients with respect, dignity and courtesy.
Provide information about your health, changes in your medical condition or anything else that might impact on your care.
Ask questions if you do not fully understand issues or procedures.
Tell staff if you have any concerns regarding your care so they can respond.
Contribute to our treatment planning.
Participate in your treatment to the best of your ability.
Keep appointments or let us know when you are unable to attend.
Advise Armajun of any changes to your address, contact details or Medicare.
Be aware that you may need to wait for attention or treatment at times if staff are attending other clients.
Accept that your health information may be shared with appropriate agencies (with your permission) as authorised by law such as Centrelink or WorkCover.
Respect the privacy of others.